ADVOCACY 

An advocate is a person who represents and works with people who may need support and encouragement to exercise their rights, in order to ensure that their rights are upheld.

 Where can I find an Advocacy or Information service? 

Advocacy is supported by both Federal and State government.

The National Aged Care Advocacy Program (NACAP) is funded by the Australian Government under the Aged Care Act 1997. It provides free, independent and confidential advocacy support and information to older people (and their representatives) receiving, or seeking to receive, Australian Government funded aged care services.

Advocacy services ensure that the rights of consumers are supported, and that they are empowered to make informed decisions about their care. 

From 1 July 2017, the Older Persons Advocacy Network (OPAN) has been engaged to deliver the NACAP as a single national provider. OPAN delivers NACAP through its network of nine service delivery organisations across Australia. Each provides a nationally consistent model of independent advocacy, information and education focused on the rights of older Australians in need of care.

To speak to an advocate, call the National Aged Care Advocacy line on 1800 700 600 (free call) or visit the OPAN website.